We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please read our return and refund policy below to understand the process and your rights.
1. Return Eligibility
1.1 Conditions for Return: You can return items within 30 days from the date of delivery, provided the following conditions are met:
The product must be in new, unused condition and in its original packaging (including tags, labels, and accessories).
Products that are damaged, used, or altered in any way are not eligible for return.
Perishable goods (such as food items, hygiene products, etc.), personalized items, and clearance products are not eligible for return.
1.2 Return Process: To return a product, please contact our customer service team through the return request form on the Website. You will be given a return authorization number (RAN) and instructions for returning the item.
2. Refund Process
2.1 Processing Time: Once your returned item is received and inspected, we will process your refund. Please allow up to 7-10 business days for the refund to be reflected in your account, depending on your payment method.
2.2 Refund Method: Refunds will be issued to the original payment method. If you used a credit card, the refund will be credited back to the same credit card. If you paid by other means, we will issue the refund via the same payment method.
2.3 Non-refundable Fees: Please note that shipping fees and any handling fees are non-refundable. If the return is due to a customer’s preference or error, the customer will be responsible for the return shipping costs.
3. Exchanges
We do not currently offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please follow the return process to receive a refund and place a new order for the desired item.
4. Damaged or Defective Products
4.1 Inspection on Delivery: Please inspect your products immediately upon delivery. If the item is damaged or defective, please contact our customer service team within 7 days from the delivery date to initiate a return or exchange.
4.2 Return of Damaged or Defective Items: If your product is damaged or defective, we will cover the return shipping costs, and we will either provide a full refund or send a replacement item (subject to availability).
5. How to Return an Item
5.1 Return Authorization: To initiate a return, please contact our customer service team through the return request form available on the Website. We will provide you with a return authorization number (RAN) and instructions on how to return your item.
5.2 Packaging the Return: Please securely pack the item in its original packaging, including all accessories, manuals, and parts. We recommend using a trackable shipping service to return the product to ensure it is safely delivered.
5.3 Return Address: Once you have received the return authorization, we will provide the return address for your item. Please ensure the item is sent to the correct address to avoid delays.
6. Exceptions
Some items are not eligible for return, including:
Personalized products (e.g., custom-made or engraved items).
Perishable goods (e.g., food, flowers, or any other consumables).
Final sale items or clearance items, which are clearly marked as non-returnable.
Hygiene products (e.g., intimate items, cosmetics, and toiletries) that have been opened or used.
7. Changes to this Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about any updates.
This Return and Refund Policy was last updated on January 10, 2024.
